Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Nicole

Nicole

March 2, 2026

5  out of  5
rating by Nicole
"Hands-down, the best insurance company that we have ever worked with! My family uses them both for Home and auto and we have never been more satisfied. The customer service is for superior to any insurance company that I have used in the past and they go above and beyond! We will be with State Farm for life… Chuck Hall’s office is where I highly recommend going if you use State Farm!"
We responded:
"Thank you, Nicole, for sharing your wonderful experience with us. It's fantastic to hear that you and your family are so satisfied with the home and auto insurance services provided by Chuck Hall's office. We take pride in offering exceptional customer service and are delighted to know that we've exceeded your expectations. Your recommendation means a lot to us, and we're grateful for your trust and loyalty."
Profile photo of David Peterson

David Peterson

February 27, 2026

5  out of  5
rating by David Peterson
"Very friendly people."
We responded:
"Thank you, David, for your wonderful feedback. It's great to hear that you found our team friendly. We appreciate your support and look forward to continuing to serve your insurance needs."
Profile photo of Sabrina Evangelisto

Sabrina Evangelisto

January 28, 2026

1  out of  5
rating by Sabrina Evangelisto
"It is disappointing to have heard of a company taking hard earned money from a local small family run business. You and your family pride yourselves on assisting people when in reality you blame the customer when the customer is always right. It is unethical to take money that was not legally yours. An overpayment of a claim should naturally be retuned to customer since it is their hard earned dollar. This can be taken to a higher standard of customer service and return the overpayment or the better business bureau and corporate will be contacted. Word of mouth is still the best way to earn business. I would definitely return what is not yours to correct the situation your company had an “ oversight of.” The choice is yours as always but as stated people will read this and wonder if the situation was rectified. I hope this can be… peacefully or by corporate. We shall be in touch. It is in regard to another person. You are an agent and must guide people as a part of your job. It’s not another agency. It is yours."
We responded:
"Thank you for your feedback. At this time, we are not sure what this review is in reference to, as we do not have a customer by this name in our agency. If this concern is related to another policyholder or a different State Farm office, we kindly ask that the policyholder contact our office directly so we can review the account and provide appropriate assistance. We take customer service seriously and are always willing to address concerns when we can verify and discuss them with the policyholder involved. We encourage direct communication so matters can be reviewed accurately and resolved appropriately. "
Profile photo of William Gosney

William Gosney

January 15, 2026

5  out of  5
rating by William Gosney
"I found the representative that worked with me on an auto and home combination did a deep dive into my personal situation and needs resulting in a comprehensive and economical pair of policies."
We responded:
"Thank you, William, for sharing your experience. It's wonderful to hear that our representative took the time to thoroughly understand your needs and provided you with a comprehensive and economical solution. Your feedback is greatly appreciated and helps us continue to deliver exceptional service."
Profile photo of Richard Ruby

Richard Ruby

January 12, 2026

5  out of  5
rating by Richard Ruby
"Just SAVED A BOATLOAT switching from USAA to State Farm! Excellent experience will local Chuck Hall office; thanks!"
We responded:
"Thank you, Richard, for sharing your experience and for choosing State Farm. It's wonderful to hear that you had an excellent experience with the Chuck Hall office and that we could help you save. Your feedback is greatly appreciated, and we're here to assist you with any of your insurance needs."
Profile photo of Lynda Sparks

Lynda Sparks

November 25, 2025

5  out of  5
rating by Lynda Sparks
"Toby was WONDERFUL with helping me sort through EXACTLY WHAT I NEEDED! He took the time to explain everything, and was always there for questions. I am very happy with Toby. And State Farm. Thank you, Toby!!"
We responded:
"Thank you for sharing your positive experience with Toby. It's great to hear that he was able to assist you effectively and provide the support you needed. We're delighted to know you're happy with the service at State Farm. Your feedback is truly appreciated."
Profile photo of Carolyn DePrince

Carolyn DePrince

November 20, 2025

5  out of  5
rating by Carolyn DePrince
"Amazing team running this office! They could not be more responsive, helpful, knowledgeable or kind! Thank you!! Especially Jamie and Thelma!!!"
We responded:
"Thank you, Carolyn, for your wonderful feedback! It's fantastic to hear that Jamie, Thelma, and the rest of our team have made such a positive impact. We truly appreciate your kind words and are delighted to know that you found our service responsive, helpful, and knowledgeable. Your satisfaction is our top priority, and we're grateful for your support."
Profile photo of Edward Hale Jr

Edward Hale Jr

October 22, 2025

5  out of  5
rating by Edward Hale Jr
"Toby was fantastic. The coverage is excellent and less than similar coverage through other providers."
We responded:
"Thank you, Edward, for sharing your positive experience with Toby. It's great to hear that you found the coverage excellent and competitively priced. We appreciate your feedback and are glad to have you with us."
Profile photo of Anne Stevens

Anne Stevens

October 13, 2025

5  out of  5
rating by Anne Stevens
"Shawn is awesome to work with! He is knowledgeable and very helpful. Definitely give him a call."
We responded:
"Thank you, Anne, for sharing your positive experience with Shawn. It's wonderful to hear that his knowledge and helpfulness made such a great impression. Your recommendation means a lot to us, and we're glad to have Shawn on our team to assist our valued customers like you."
Profile photo of Jennifer Karwecki

Jennifer Karwecki

September 30, 2025

5  out of  5
rating by Jennifer Karwecki
"I had to switch over insurance from my FL office to DE when I moved here. They made the transition SO easy and smooth. No big price jumps or anything like that. They have been consistent and transparent every step of the way and very pleased with everyone there. Happy to have them for my insurance!"
We responded:
"Thank you, Jennifer, for sharing your experience with us. We're delighted to hear that the transition from Florida to Delaware was smooth and that you found our team consistent and transparent. It's wonderful to know you're pleased with our service and that we could assist you without any unexpected changes. Your satisfaction is important to us, and we're glad to have you as part of our insurance family."
Profile photo of Rob

Rob

August 29, 2025

5  out of  5
rating by Rob
"I had a great experience working with this office to switch my auto and homeowners insurance from my previous carriers! Shawn was super friendly, knowledgeable, patient and informative with explaining everything to me along the way. Plus he helped me save a lot of money!"
We responded:
"Thank you, Rob, for sharing your positive experience with us. It's wonderful to hear that Shawn was able to assist you effectively and help you save money. We appreciate your trust in us for your auto and homeowners insurance needs. Your feedback is invaluable, and we're glad to have you as part of our community."
Profile photo of Mike Virtue

Mike Virtue

August 28, 2025

5  out of  5
rating by Mike Virtue
"State Farm (Connie especially) have provided my wife and I with years of quality service. Their friendly, personal and knowledgable customer communication is first rate. Thank you!"
We responded:
"Thank you, Mike, for sharing your positive experience with us. We're delighted to hear that Connie and the team have been able to provide you and your wife with quality service over the years. Your kind words about our customer communication mean a lot to us. We appreciate your trust and look forward to continuing to serve you."
Profile photo of Wendy Jones

Wendy Jones

July 30, 2025

5  out of  5
rating by Wendy Jones
"Very friendly & knowledgeable. New to the area & they (Thelma) helped us extensively. Glad we chose this office!"
We responded:
"Thank you, Wendy, for sharing your positive experience with us. We're delighted to hear that Thelma was able to assist you so effectively as you settled into the area. It's wonderful to know that you feel confident in choosing our office for your insurance needs. Your feedback is greatly appreciated!"
Profile photo of Michael Valone

Michael Valone

June 10, 2025

5  out of  5
rating by Michael Valone
"Shawn at Chuck Hall insurance is a true professional, made my switching companies very easy and their quotes were exact. He answered every in a timely manner and every question I had. Definitely will be with them a long time."
We responded:
"Thank you, Michael, for sharing your positive experience with Shawn at Chuck Hall Insurance. It's great to hear that the process of switching companies was smooth and that you received accurate quotes. We're glad Shawn was able to assist you promptly and answer all your questions. We look forward to serving you for many years to come."
Profile photo of Megan Fusco

Megan Fusco

May 21, 2025

5  out of  5
rating by Megan Fusco
"Hands down 5 stars"
We responded:
"Thank you, Megan, for your fantastic review! We're delighted to hear that you had a positive experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you ever need assistance or have any questions, feel free to reach out."
Profile photo of Keith Loveless

Keith Loveless

May 12, 2025

5  out of  5
rating by Keith Loveless
"We bundled our house and auto with Toby at State Farm in Millsboro,De.Toby was very knowledgeable and explained various ways to save more on top of the very reasonable rates.Definately a good company for your insurance needs."
We responded:
"Thank you, Keith, for sharing your positive experience with Toby at our Millsboro office. It's great to hear that you found the bundling options beneficial and the rates reasonable. We appreciate your trust in us for your insurance needs and are glad Toby could assist you effectively. Your feedback is valuable and encourages us to continue providing excellent service."
Profile photo of Bridgit Avon

Bridgit Avon

May 5, 2025

5  out of  5
rating by Bridgit Avon
"The State Farm Office of Chuck Hall is the most helpful, honest and prompt insurance company I have ever dealt with!! I am grateful to have found this office and thankful for their staff!"
We responded:
"Thank you, Bridgit, for sharing your positive experience with our office. It's wonderful to hear that you find our team helpful, honest, and prompt. We're grateful to have you as a valued customer and appreciate your kind words."
Profile photo of Tara Parkhurst Benton

Tara Parkhurst Benton

April 16, 2025

5  out of  5
rating by Tara Parkhurst Benton
"I love talking to Jamie!! She helps me with all my questions and problems and is always so patient with me… I’m so glad she is there to always help me!!"
We responded:
"Thank you, Tara, for sharing your experience. Your feedback is greatly appreciated, and we're delighted to know that Jamie has made such a positive impact."
Profile photo of robert mackert

robert mackert

March 17, 2025

5  out of  5
rating by robert mackert
"I highly recommend this agency and Toby was fantastic. He answered all our questions and found us the best deal for our autos and home insurances."
We responded:
"Thank you, Robert, for sharing your positive experience with our agency. It's wonderful to hear that Toby was able to assist you effectively and find the best deals for your auto and home insurance needs. Your recommendation means a lot to us, and we're glad to have met your expectations. If there's anything else we can do for you, please let us know."
Profile photo of Melissa Bliss

Melissa Bliss

January 21, 2025

1  out of  5
rating by Melissa Bliss
"You won't be shocked to see this branch reputation sink as low as these employees/it's a pick and choose only the hq will be completely honest I urge those reading call hq to verify your true coverage i urge this office to stop cutting corners."
We responded:
"Hi Melissa, according to our records you are not a current policy holder, therefore we are not sure what you are referring to. If this is in reference to a different policy holders account we would love to learn more so we can further help you and resolve any issues there may be. "
Profile photo of Sebastian Vinci

Sebastian Vinci

November 14, 2024

5  out of  5
rating by Sebastian Vinci
"Very responsive and helpful. I had an accident days after getting my auto insurance. The staff was super helpful with my claim. I expected my rate to increase or to be dropped. Instead I got a $350 refund from the drive safe program."
We responded:
"Thank you for sharing your experience! It's great to hear that the team was able to assist you promptly after your accident. We're glad the Drive Safe program provided you with a refund and that your rates remained stable. Your feedback is much appreciated!"
Profile photo of Robert Tabaka

Robert Tabaka

October 17, 2024

5  out of  5
rating by Robert Tabaka
"Wonderful experience with State Farm. Toby Hall rocks. Give them a call today. Robert Tabaka and Jerry. Thank you."
We responded:
"Thank you so much for sharing your wonderful experience with us, Robert and Jerry! Toby Hall is dedicated to providing excellent service, and it's fantastic to hear that you had such a positive interaction. We appreciate your recommendation and look forward to continuing to serve you!"
Profile photo of Scott Silbert

Scott Silbert

August 22, 2024

5  out of  5
rating by Scott Silbert
"Shawn is awesome!!! He is very knowledgable, reviewed all of my coverages and recommended alternatives that saved me thousands of dollars for the same exact coverage!!! 💰🎉👍🏻 I highly recommend him for your insurance needs. Thx Shawn! Scott"
We responded:
"Thank you so much for sharing your experience, Scott! It's fantastic to hear that Shawn's expertise helped you save thousands while maintaining the same coverage! Your recommendation means a lot to us. Thx again!"
Profile photo of Amy Boegner

Amy Boegner

April 12, 2024

5  out of  5
rating by Amy Boegner
"I can’t say enough good things about my first interaction with Toby and the team at Chuck Hall’s office. They were able to take care of all my insurance needs quickly and efficiently. I’m looking forward to working with them again in the future."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that we were able to assist you with your insurance needs and that you found our service to be of great help. Your feedback is incredibly valuable to us, and it motivates us to continue providing exceptional service to all of our customers. We're here to make the insurance process as smooth and efficient as possible, and it's wonderful to know that we achieved that goal with your assistance."
Profile photo of Stephanie Hall

Stephanie Hall

February 27, 2024

5  out of  5
rating by Stephanie Hall
"I have been with state farm for years now and I purchased my first car today I had the privilege of working with Elina she was incredible she took the time to answer all my questions we found the best policy for me that fit my needs and she was very thorough on finding the best deals for me. Thank you so much and if I ever have questions about my policy I will be asking for Elina again!"
We responded:
"Congratulations on your new car purchase, and thank you for being a loyal State Farm customer! We're thrilled to hear about your positive experience working with Elina. It's fantastic that she took the time to answer all your questions, found the best policy that fits your needs, and was thorough in finding the best deals for you. We appreciate your kind words and are delighted that Elina made your experience memorable. If you ever have more questions or need assistance in the future, don't hesitate to reach out, and we'll be happy to help. Thank you for choosing State Farm, and we look forward to continuing to serve you."